The Technical Support Team at playence works to ensure that 100% of our licensed customers and partners are satisfied. Through a multilingual group of highly skilled, knowledgeable and motivated professionals we provide timely and effective on- and off-site support in Europe and the United States.
All playence’s license customers can benefit from the resources available in our Support Portal where they will gain access to the online presentations, newsletters and recorded webinars that help them use our products more effectively.
We offer various levels of support, from standard local hours support to 24/7 support 7 days a week, depending on the needs of your installation. In all cases, the Technical Support Team is available through telephone, email and chat.
Our Technical Support Team handles questions on the use, configuration, and functionality of playence products. In addition to that, they can help identifying software issues, develop creative solutions, and document enhancement requests for consideration in future product releases.
Updates, upgrades, service packs and hot fixes
License customers receive convenient access to software upgrades, updates, service packs and hot fixes. A support knowledge base, discussions, product information and an on-line mechanism to post and review trouble tickets are also available through the playence Support Portal.